As an online retailer, Bot Tribe does not have physical retail stores where you can return your faulty products. As such, it is important that you provide our team with as much information as possible (including photos and/or videos) to ensure your product fault can be diagnosed promptly, and so that we can resolve your issue.
Refund for any order that is still shipping for +5 days longer than the estimated shipping time
Refund or replacement of a damaged or defective product, as long as it's within 7 days of being delivered. The only requirement is proof of the damaged or defective product in the form of a high quality image or video.
For certain products, it may be difficult for us to determine if something is actually damaged or defective (like earphones for example). In rare scenarios like this, we will have to make a judgement call. This decision will be much easier to make if you provide us with as much information as possible about the damaged or defective product, and ensure that the high quality images and videos showcase the damage or defect.
There are some things that are simply out of our control. Very rarely, an order may be lost in transit, or stolen. In this case, we'll work with you to do what we can to make things right.
All requests should be placed through our contact page
An RMA / return claim can be made for orders up to 30 days past the day the order was delivered. To initiate a claim, reach out to us through our contact form.
If your order is eligible for a free return label, we will forward you the attachment with the label. There are instances where this process may be delayed or additional information is required.
Resolutions to claims are expected within 21 days of them being sent to the supplier. If the supplier does not respond to the claim after numerous attempts of communication during that time frame, the claim will be closed.
If the supplier approves the claim, you have 7 business days to send the package back to the supplier in order to receive your credit.
For return packages, we'll forward you the email with the supplier's return address as well as the RMA # for your reference. The RMA # needs to be clearly visible on the box. You're responsible for the return label unless you are eligible for a free one.
Once you receive the tracking number, you'll be required to provide that us. This will be sufficient evidence in proving the delivery of the returned package.
Once the supplier has approved the RMA for credit, and confirmed they received the package, we will then refund that amount to your bank account.
Often times, you'll find that it will cost more to ship something back to the warehouse, so that isn't necessary at all. Instead, you can reach out to us directly via chat or email, and we'll either refund you for your order, or issue an exchange / replacement (so long as it's eligible). The choice is yours! You can get in contact with our team or by sending a message to us via the contact page.